How should you communicate with a resident to maintain dignity during care?

• A. Perform tasks quickly without explanation.
• B. Use medical jargon.
• C. Avoid eye contact.
• D. Explain actions before performing them, speak clearly, ask for consent, and maintain respectful touch.

Answer: (D)

Communicating in a way that preserves a resident’s dignity centers on including them in the care process with clear, respectful interaction. Before you perform any task, explain what you will do and why, so they aren’t caught off guard and they feel informed and involved. Use plain language, not medical jargon, and speak at a comfortable pace while checking that they understand by asking them to confirm or describe what you plan to do next. Always seek consent before touching or moving them, and if they hesitate or say no, pause and reassess, offering alternatives and explaining each option. Maintain respectful touch, explain what you’re about to do as you touch, and protect privacy by speaking quietly and keeping them covered as appropriate. Address them by name, maintain appropriate eye contact, and be attentive to nonverbal cues that may signal discomfort or confusion. Quick, unexplained actions, jargon, or avoiding eye contact can erode trust and dignity, whereas thoughtful communication supports autonomy and safety.